Consumer Distance Selling Rights (§ 355 BGB)
Right of Withdrawal
Statutory instructions for consumers and model cancellation form
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The right of withdrawal detailed below applies exclusively to consumers pursuant to § 13 BGB (individuals acting outside commercial or self-employed trade). Business clients pursuant to § 14 BGB (including restaurants, hotels, caterers, leisure facilities, and wholesalers) do not possess a statutory right of withdrawal.
Instructions on Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the last good in the case of split deliveries).
To exercise the right of withdrawal, you must inform us at:
Am Schafhaus 28, 53557 Bad Hönningen, Germany
Phone: +49 (0) 2635 9232699 · Mobile: +49 (0) 151 65169763
Email: info@happy-kids-box.eu
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
You can also electronically fill in and submit the model withdrawal form or another clear statement on our website at https://happy-kids-box.eu/en/vertrag-widerrufen (accessible in our footer). If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of goods made to the consumer’s specifications or clearly personalized (in particular custom-branded boxes with customer logo from 10,000 units);
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (in particular unsealed food inlays, Capri-Sun® drinks, or opened confectionery).
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract by post or email)
To:
Happy Kids Box GmbH eat&play
Am Schafhaus 28, 53557 Bad Hönningen, Germany
Email: info@happy-kids-box.eu
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*) / received on (*): __________________________________________
Order number: _________________________________________________________
Name of consumer(s): ___________________________________________________
Address of consumer(s): ________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
Date: ________________________
(*) Delete as appropriate.